Claim Process
Report
Please fill out our online form to submit your claim, or contact us via email.
Assessment
We will review your claim within 24-48 hours.
Resolution
We will send a new item, fix the issue, or provide a refund.
We Cover Shipping
We cover the return shipping costs for all accepted claims.
Shipping Label
We can generate a label for you – just drop off the package for free.
Claim Item Online Form
Prepaid Return
We’ve got you covered. We will provide you with a prepaid shipping label. We cover all return shipping costs – the process is completely free for you.
Frequently Asked Questions
What should I do if my product arrived damaged?
Please contact us immediately via email. Attach a brief description of the issue and clear photos of the damaged product so we can process your claim as quickly as possible.
How long does the claim assessment take?
We strive to review all claims and provide a response within 24 to 48 hours of receiving your email.
What resolutions can I expect?
Depending on the situation, we will either send you a replacement item, resolve the issue directly, or issue a full refund to your original payment method.
Do I have to pay for the return shipping of a damaged item?
No, you do not. For all accepted claims, we take full responsibility for the return shipping costs.
How do I send the product back to you?
Once your claim is approved, we will generate and email you a prepaid shipping label. All you need to do is print it, attach it to the package, and drop it off at the designated courier location.