Instant Exchange
We value your time and satisfaction. Our Instant Exchange service is available for all our customers, ensuring that if you receive a faulty item, we will replace it with a brand-new one immediately, with no extra steps required.
Instant Exchange Process
Report
Fill out our online form to request an exchange for your faulty item.
Packaging
Pack the faulty item safely and prepare it for the courier.
Instant Exchange
We replace the faulty item with a new piece immediately.
New Warranty
You receive a brand-new product with a seamless continuation of your original warranty.
We Cover Shipping
We pay for shipping both ways. It is completely free of charge for you.
Subjective Reasons
We cannot exchange products if you simply don’t like the scent, color, or texture.
Hygiene
Exchange is not possible if the product has been opened, used, or the seal/foil is broken.
Allergies
Individual intolerance or allergic reaction to ingredients is not considered a manufacturing defect.
Damage
We cannot accept returns for products damaged due to dropping or improper storage.
Exchange Item Online Form
Prepaid Return
We’ve got you covered. We will provide you with a prepaid shipping label. We cover all return shipping costs – the process is completely free for you.
Frequently Asked Questions
How does the instant exchange process work?
Once your claim is approved, we prioritize your request to ensure your new item is dispatched immediately, minimizing any waiting time.
Does my warranty reset if I receive a replacement item?
No, the warranty period does not restart; instead, you receive a brand-new product with a seamless continuation of your original warranty period.
Is there any cost for the exchange shipping?
No. We cover the shipping costs both ways (to us and back to you). The exchange process is completely free of charge for you.
Can I exchange a product if I simply don’t like the color or scent?
Unfortunately, no. We cannot accept exchanges for subjective reasons such as personal preference regarding scent, color, or texture.
What if I have opened or used the product?
For hygiene and safety reasons, we cannot accept exchanges for products that have been opened, used, or have a broken seal or foil.
Can I exchange a product if I had an allergic reaction?
Individual intolerance or allergic reactions to specific ingredients are not classified as manufacturing defects, and therefore such products are not eligible for exchange.
What happens if I damage the product myself?
Our exchange policy covers manufacturing defects only. We cannot accept returns for items damaged due to improper storage, handling, or accidental damage (e.g., if the product was dropped).