Terms and Conditions
1. General Provisions
1.1 These General Terms and Conditions govern the rights and obligations of the contracting parties arising from the purchase agreement concluded between the merchant, Studio Simona s.r.o., with its registered office at Zimná 876/1, 082 52 Dulová Ves, Slovakia, Company Registration Number: 54623154, Tax ID: 2121739873, registered in the Commercial Register of the District Court Prešov, Section: Sro, File No.: 44125/P, and the buyer. The subject of this agreement is the purchase and sale of goods and services via the merchant’s e-shop website at https://www.asceplus.store (hereinafter referred to as the “E-shop”).
1.2 By submitting a binding order via the E-shop’s order form, the buyer confirms to the merchant that they accept these Terms and Conditions for the purchase and delivery of goods. The relationship between the buyer and the merchant is governed by these Terms and Conditions, which are binding for both parties.
1.3 In the event that the merchant and the buyer enter into a written purchase agreement in which terms are agreed upon that deviate from these General Terms and Conditions, the provisions of the purchase agreement shall take precedence over these General Terms and Conditions.
2. Ordering Process
2.1 The buyer orders goods from the merchant via the E-shop’s order form. The order constitutes a proposal for a purchase agreement, the subject of which is strictly limited to the goods specified in the order.
2.2 The purchase agreement is concluded upon the merchant’s confirmation of the order.
2.3 In specific cases—particularly regarding high-value items or “made-to-order” goods—the merchant reserves the right to require a binding order confirmation via telephone or email and the payment of a deposit by the buyer before the agreement is finalized.
2.4 In the event of significant fluctuations in foreign exchange rates, changes in pricing, or modifications to the product range by the manufacturer during the order processing period, the merchant reserves the right to modify the order upon agreement with the buyer, or to withdraw from the agreement unilaterally with immediate effect. The merchant also reserves these rights in instances where the manufacturer ceases production of the ordered item, releases a new version of the product, or significantly alters the product’s price.
2.5 The merchant is bound by the offer presented on their website once the buyer’s order has been confirmed by the merchant.
2.6 The merchant commits to delivering goods to the buyer in perfect condition, in accordance with the specifications and properties customary for the given type of goods, and in compliance with the descriptions, standards, regulations, and norms valid within the territory of the Slovak Republic.
3. Order Confirmation
3.1 The merchant will send an order confirmation to the buyer via email.
4. Payment Terms
4.1 The buyer is obliged to pay the merchant the purchase price agreed upon in the purchase agreement and/or according to the merchant’s price list valid at the time of the purchase agreement, including any delivery costs (hereinafter referred to as the “Purchase Price”). Payment may be made via cash on delivery (using postal services such as Slovenská pošta a.s. or Packeta s.r.o.), via bank transfer to the merchant’s account, or by online card payment. The chosen payment method is specified in the binding order confirmation.
4.2 In the case of payment by bank transfer, the payment date is considered the day on which the full Purchase Price is credited to the merchant’s account.
4.3 For orders paid via “bank transfer,” the payment due date is 7 days from the date the order was placed. If the buyer fails to pay within this period, the merchant reserves the right to cancel the order.
5. Order Cancellation
5.1 The buyer may cancel any order within 24 hours via email without providing a reason. To do so, the buyer must provide their name, email address, and the order number (or a description of the ordered goods).
5.2 The merchant will not charge any cancellation fees to the buyer. If the buyer has already paid the Purchase Price or a portion thereof at the time of cancellation, the merchant shall refund the paid amount within 7 days of the cancellation via bank transfer to the buyer’s account, unless the parties agree on an alternative method of reimbursement.
6. Shipping and Handling
6.1 The merchant delivers ordered goods to the buyer via Slovenská pošta (registered mail—available for both advance bank transfer and cash on delivery payments), courier service, or through Packeta (Zásielkovňa) pick-up points. Shipping and handling costs depend on the selected delivery method and are displayed in the E-shop’s order form before the order is finalized (and are also available on the “Shipping and Payment” page).
7. Delivery Terms
7.1 The buyer is entitled to the delivery of goods in the quantity, quality, timeframe, and location agreed upon by the contracting parties in the binding order confirmation.
7.2 Unless otherwise specified, the delivery period is between 3 and 21 days. If the merchant does not have an item in stock, the buyer will be informed immediately.
7.3 For “made-to-order” items (labeled as “Na objednávku” in the E-shop), the delivery period is subject to an agreement between the buyer and the merchant. If no delivery timeframe is specified in the product description, the merchant will inform the buyer of the expected delivery date via email.
7.4 The buyer is obliged to accept the goods at the location and via the method specified in the merchant’s order confirmation.
8. Withdrawal from the Purchase Agreement
8.1 The merchant is entitled to withdraw from the purchase agreement in the event of stock depletion, product unavailability, or if the manufacturer, importer, or supplier of the goods specified in the agreement has ceased production or made significant changes that render it impossible for the merchant to fulfill their obligations under the purchase agreement. This also applies in cases of force majeure or if, despite all reasonable efforts, the merchant is unable to deliver the goods to the customer within the timeframe specified in these Terms and Conditions or at the price listed in the E-shop. The merchant must immediately inform the buyer of this fact and agree on further steps regarding the cancellation or substitute performance of the purchase agreement.
8.2 The buyer has the right to withdraw from the agreement, return the goods, and request a refund of the Purchase Price within 60 days of receiving the goods. Within this period, the buyer is entitled to unpack and inspect the goods in a manner equivalent to a standard purchase in a “brick-and-mortar” store. However, “inspecting” does not mean putting the product into regular use and subsequently returning it. Reasonable care of the goods must be maintained. The buyer must also return any additional products or benefits received free of charge along with the order.
8.3 The buyer must inform the merchant of their decision to return the goods within 60 days of receipt and ship the goods back to the merchant’s address. The merchant will subsequently refund the full Purchase Price of the goods via bank transfer to the buyer’s account.
8.4 Upon withdrawal from the agreement, the buyer bears the direct costs of returning the goods to the merchant. The direct costs associated with returning the goods cannot be reasonably calculated in advance.
9. Warranty and Claims Policy
9.1 The buyer is entitled to claim a warranty from the merchant only for goods that exhibit defects caused by the manufacturer or the merchant, which are covered by the warranty, and which were purchased directly from the merchant.
9.2 All goods are covered by a statutory 24-month warranty period unless stated otherwise.
9.3 The merchant shall resolve any claims through individual agreement and in accordance with applicable law to ensure the buyer’s satisfaction. Upon receipt, the buyer is obliged to inspect the goods to identify any potential defects or damage and must report such findings to the merchant as soon as possible.
9.4 The warranty does not cover: a) Defects caused by the carrier (the buyer is obliged to familiarize themselves with the carrier’s claims policy). b) Defects of which the buyer was notified by the merchant at the time of the purchase agreement, or of which the buyer must have been aware given the circumstances under which the agreement was concluded.
9.5 The buyer is obliged to report defects to the merchant without undue delay; otherwise, the buyer forfeits the right to a free remedy of the defect.
9.6 Claim procedure: The buyer shall: a) Inform the merchant of the claim via email or in writing, b) Send the goods via registered parcel (do not send via cash on delivery) to the merchant’s address, c) Include the reason for the claim and their return address in the shipment, d) Include the proof of purchase for the claimed goods.
9.7 The merchant will process the claim as quickly as possible, no later than 30 days from the date of the claim’s initiation (i.e., from the date the merchant receives the goods).
9.8 The merchant is obliged to process the claim and conclude the claim procedure in one of the following ways: a) By exchanging the goods, b) By refunding the Purchase Price, c) By providing a reasonable discount on the price of the goods, d) By issuing a reasoned rejection of the claim.
10. Alternative Dispute Resolution (ADR)
10.1 The buyer (consumer) has the right to contact the merchant with a request for rectification (via email at: kozmetickestudiosimona@gmail.com) if they are dissatisfied with the manner in which the merchant handled their complaint or if they believe that the merchant has violated their rights. If the merchant responds negatively to this request or fails to respond within 30 days of the dispatch date, the consumer has the right to file a motion for alternative dispute resolution (hereinafter “ADR entity”) in accordance with Act No. 391/2015 Coll. ADR entities are authorities and authorized legal entities under Section 3 of Act No. 391/2015 Coll. The consumer may file the motion in the manner specified under Section 12 of Act No. 391/2015 Coll.
10.2 Consumers may also file complaints via the European Online Dispute Resolution (ODR) platform, which is available online at: https://ec.europa.eu/consumers/odr/index_en.htm.
10.3 Alternative Dispute Resolution may only be utilized by a consumer—a natural person who, when concluding and performing a consumer contract, is not acting within the scope of their business, employment, or profession. ADR exclusively concerns disputes between a consumer and a merchant arising from or related to a consumer contract. ADR applies only to distance contracts. ADR does not apply to disputes where the value of the dispute does not exceed 20 EUR. The ADR entity may require the consumer to pay a fee for initiating the ADR process, up to a maximum of 5 EUR including VAT.
10.4 Further information on this subject can be found in Act No. 391/2015 on Alternative Dispute Resolution for Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council, and Act No. 102/2014 on Consumer Protection in the sale of goods or provision of services based on a distance contract. The competent ADR entity for Studio Simona s.r.o. is the Slovak Trade Inspection (Slovenská obchodná inšpekcia), Bajkalská 21/A, P.O. BOX 29, 827 99 Bratislava 27, www.soi.sk, or any other authorized legal entity listed in the register of ADR entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at https://www.mhsr.sk). The consumer has the right to choose which of the aforementioned ADR entities they will contact.
11. Privacy Policy and Personal Data Protection
11.1 The contracting parties agree that the buyer, if a natural person, is obliged to provide the merchant with their full name, permanent residence address (including postal code), email address, and mobile phone number. If the buyer is a legal entity, they are obliged to provide the merchant with their company name, registered office address (including postal code), Company Registration Number (IČO), email address, and mobile phone number.
11.2 The buyer declares that they consent to the processing and storage of their personal data by the merchant in accordance with applicable data protection legislation (including the GDPR).
11.3 The merchant undertakes not to provide the data provided by the buyer during the purchase process, including the email address, to any third party, with the exception of the service providers defined in section 4 (related to payment and delivery services).
12. Final Provisions
12.1 The merchant reserves the right to amend these General Terms and Conditions. The obligation to provide written notification of such amendments is deemed fulfilled by posting the updated Terms and Conditions on the merchant’s E-shop website.
12.2 Purchase agreements concluded via the E-shop are governed by the relevant provisions of Act No. 22/2004 Coll. on Electronic Commerce, Act No. 250/2007 Coll. on Consumer Protection, Act No. 102/2014 Coll. on Consumer Protection in distance selling or off-premises contracts, and Act No. 40/1964 Coll., the Civil Code, as well as these General Terms and Conditions, which stipulate the details of their conclusion and execution. All contractual relationships between the merchant and the buyer are established in accordance with the legal order of the Slovak Republic. In cases where the contracting party is not a consumer, legal relationships not explicitly governed by these General Terms and Conditions shall be governed by Act No. 513/1991 Coll., the Commercial Code, as amended.
Last update of the Terms and Conditions: September 4, 2025