Return Process
Notification
Inform us about your return via email or our form.
Packaging
Pack the item safely in original packaging. Must be unused.
Shipping
Send the package to our provided address (no COD).
Refund
Funds will be returned to your account within 14 days.
Return Shipping
Return shipping costs are covered by the customer.
Original Shipping
We will fully refund your original shipping costs.
Return Item Online Form
Shipping Address
Send items to: Studio Simona, s.r.o., Zimná 876/1, 082 52 Dulová Ves, Slovakia. Note: Return shipping is the customer’s responsibility.
Frequently Asked Questions
How can I initiate a return or exchange?
To start the process, please contact our support team via email or use the contact form on our website. Please provide your order number and the reason for your request.
Can I return used cosmetic products?
For hygiene and safety reasons, we can only accept returns of unused, unopened, and original-packaged products.
Who covers the shipping costs for returns?
Return shipping costs are the responsibility of the customer. However, we will fully refund the original shipping costs you paid at the time of your purchase.
How long does the refund process take?
Once we receive and inspect your returned item, your refund will be processed and returned to your original payment method within 14 days.
What should I do if I receive a damaged or incorrect item?
Please notify us immediately upon receiving the package. Include photos of the damaged item or the incorrect product received, and we will arrange a replacement or refund for you.