{"id":480,"date":"2026-07-18T23:41:50","date_gmt":"2026-07-18T21:41:50","guid":{"rendered":"https:\/\/asceplus.store\/?page_id=480"},"modified":"2026-09-10T14:08:00","modified_gmt":"2026-09-10T12:08:00","slug":"online-returns-and-exchanges","status":"publish","type":"page","link":"https:\/\/asceplus.store\/fr\/online-returns-and-exchanges\/","title":{"rendered":"Retours et \u00e9changes en ligne"},"content":{"rendered":"<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer ext-animate--on\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center ext-animate--on\">Comment pouvons-nous vous aider aujourd&#039;hui ?<\/h2>\n\n\n\n<p class=\"has-text-align-center ext-animate--on wp-block-paragraph\">Veuillez choisir l&#039;option qui correspond le mieux \u00e0 votre demande.<\/p>\n\n\n\n<link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.0.0\/css\/all.min.css\">\n\n<div class=\"karty-tri\">\n    <div class=\"karta\">\n        <h3>Retour<\/h3>\n        <p>The product doesn&#8217;t suit me, or I want to return it within 60 days without giving a reason.<\/p>\n        <a href=\"https:\/\/asceplus.store\/fr\/return-item\/\" class=\"tlacidlo\">ARTICLE DE RETOUR<\/a>\n    <\/div>\n    \n    <div class=\"karta\">\n        <h3>R\u00e9clamer<\/h3>\n        <p>Le produit est non fonctionnel ou endommag\u00e9, et je souhaite demander une r\u00e9paration ou un remboursement.<\/p>\n        <a href=\"https:\/\/asceplus.store\/fr\/claim-item\/\" class=\"tlacidlo\">R\u00c9CLAMATION DU PRODUIT<\/a>\n    <\/div>\n    \n    <div class=\"karta k-tmava\">\n        <h3><i class=\"fas fa-bolt\" style=\"margin-right: 8px;\"><\/i>\u00c9change instantan\u00e9<\/h3>\n        <p>Si vous recevez un article d\u00e9fectueux, nous l&#039;\u00e9changerons imm\u00e9diatement et gratuitement contre un article neuf.<\/p>\n        <a href=\"https:\/\/asceplus.store\/fr\/instant-exchange-item\/\" class=\"tlacidlo\">\u00c9CHANGE DE DEMANDES<\/a>\n    <\/div>\n<\/div>\n\n<style>\n.karty-tri {\n    display: flex;\n    flex-wrap: wrap;\n    justify-content: center;\n    gap: 15px;\n    padding: 20px 0;\n    width: 100%;\n}\n.karty-tri .karta {\n    background: #f4f4f6;\n    border-radius: 12px;\n    padding: 25px 15px;\n    text-align: center;\n    flex: 1 1 280px; \n    max-width: 280px; \n    box-sizing: border-box;\n    display: flex;\n    flex-direction: column;\n    justify-content: space-between;\n}\n\/* Tmav\u0161ia siv\u00e1 pre tretiu kartu *\/\n.karty-tri .k-tmava {\n    background: #d1d1d4;\n}\n.karty-tri h3 { margin-top: 0; color: #111; font-size: 1.2rem; }\n.karty-tri p { color: #555; line-height: 1.5; margin: 15px 0; flex-grow: 1; font-size: 0.95rem; }\n.karty-tri .tlacidlo {\n    display: inline-block;\n    padding: 10px 20px;\n    margin-top: auto;\n    background: #000;\n    color: #fff;\n    text-decoration: none;\n    border-radius: 50px;\n    font-weight: 600;\n    font-size: 0.9rem;\n}\n<\/style>\n\n\n\n<div style=\"height:65px\" aria-hidden=\"true\" class=\"wp-block-spacer ext-animate--on\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center ext-animate--on\">Nous sommes l\u00e0 pour vous<\/h2>\n\n\n\n<div class=\"karty-dve\">\n    <!-- Prv\u00e1 karta: CUSTOMER SUPPORT -->\n    <div class=\"karta\">\n        <h3>SERVICE CLIENT\u00c8LE<\/h3>\n        <p>ASCE plus<\/p>\n        <p>T\u00e9l. : <a href=\"tel:+421944219978\" style=\"color: #000; font-weight: bold; text-decoration: none;\">+421 944 219 978<\/a><\/p>\n        <p>E-mail:<\/p>\n        <p><a href=\"mailto:studiosimonashop@gmail.com\" class=\"email-text\">studiosimonashop@gmail.com<\/a><\/p>\n    <\/div>\n\n    <!-- Druh\u00e1 karta: NEED HELP? -->\n    <div class=\"karta\">\n        <h3>BESOIN D&#039;AIDE ?<\/h3>\n        <p>Besoin d&#039;aide pour un retour, une r\u00e9clamation, une commande ou autre chose ?<\/p>\n        <p>N&#039;h\u00e9sitez pas \u00e0 nous contacter directement.<\/p>\n\n        <div class=\"kontakt-buttons\">\n            <a href=\"https:\/\/m.me\/1316396274880821\" target=\"_blank\" class=\"messenger-button\">\n                <img decoding=\"async\" src=\"https:\/\/cdn.simpleicons.org\/messenger\/ffffff\" alt=\"Messager\">\n                DISCUTER SUR MESSENGER\n            <\/a>\n\n            <a href=\"https:\/\/wa.me\/message\/MO2UT7CQL7ZIE1\" target=\"_blank\" class=\"whatsapp-button\">\n                <img decoding=\"async\" src=\"https:\/\/cdn.simpleicons.org\/whatsapp\/ffffff\" alt=\"WhatsApp\">\n                DISCUTEZ SUR WHATSAPP\n            <\/a>\n        <\/div>\n    <\/div>\n\n    <!-- Tretia karta: SHIPPING -->\n    <div class=\"karta\">\n        <h3>EXP\u00c9DITION<\/h3>\n        <p>Veuillez envoyer votre demande \u00e0 l&#039;adresse ci-dessous\u00a0:<\/p>\n        <a href=\"https:\/\/maps.google.com\/?q=Zimn\u00e1+876\/1+Dulov\u00e1+Ves+Slovakia\" target=\"_blank\" style=\"text-decoration: none; color: inherit;\">\n            <p style=\"font-weight: bold; margin-top: 10px; color: #333;\">Studio Simona, Zimn\u00e1 876\/1<br>082 52 Dulov\u00e1 Ves, Slovakia<\/p>\n        <\/a>\n    <\/div>\n<\/div>\n\n<style>\n.karty-dve {\n    display: flex;\n    flex-wrap: wrap;\n    justify-content: center;\n    gap: 20px;\n    padding: 20px 0;\n}\n\n.karty-dve .karta {\n    background: #f4f4f6;\n    border-radius: 12px;\n    padding: 30px 20px;\n    text-align: center;\n    flex: 1 1 300px;\n    max-width: 350px;\n    box-sizing: border-box;\n    transition: transform 0.3s ease;\n}\n\n.karty-dve .karta:hover {\n    transform: translateY(-5px);\n    box-shadow: 0 5px 15px rgba(0,0,0,0.05);\n}\n\n.karty-dve h3 { \n    margin-top: 0; \n    color: #111; \n    font-size: 1.25rem; \n    letter-spacing: 0.5px;\n}\n\n.karty-dve p {\n    margin: 8px 0;\n    line-height: 1.4;\n    color: #555;\n}\n\n.email-text {\n    word-break: break-all;\n    font-weight: bold;\n    color: #000;\n    text-decoration: underline;\n}\n\n.email-text:hover {\n    text-decoration: none;\n}\n\n.kontakt-buttons {\n    display: flex;\n    flex-direction: column;\n    gap: 10px;\n    margin-top: 18px;\n}\n\n.kontakt-buttons a {\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    gap: 9px;\n    padding: 11px 12px;\n    border-radius: 7px;\n    color: #fff;\n    font-size: 13px;\n    font-weight: bold;\n    text-decoration: none;\n    transition: transform 0.2s ease, opacity 0.2s ease;\n}\n\n.kontakt-buttons a:hover {\n    transform: translateY(-2px);\n    opacity: 0.9;\n}\n\n.kontakt-buttons img {\n    width: 19px;\n    height: 19px;\n    display: block;\n}\n\n.messenger-button {\n    background: #1877F2;\n}\n\n.whatsapp-button {\n    background: #25D366;\n}\n<\/style>\n\n\n\n<div style=\"height:65px\" aria-hidden=\"true\" class=\"wp-block-spacer ext-animate--on\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center ext-animate--on\">Comment proc\u00e9der ?<\/h2>\n\n\n\n<div class=\"postup-kroky\">\n    <!-- Step 1 -->\n    <div class=\"krok\">\n        <h3>\u00c9tape 1<\/h3>\n        <p>Remplissez le formulaire en ligne et attendez notre confirmation par courriel.<\/p>\n    <\/div>\n\n    <!-- Step 2 -->\n    <div class=\"krok\">\n        <h3>\u00c9tape 2<\/h3>\n        <p>Emballez l&#039;article soigneusement et joignez la copie de la facture.<\/p>\n    <\/div>\n\n    <!-- Step 3 -->\n    <div class=\"krok\">\n        <h3>\u00c9tape 3<\/h3>\n        <p>Envoyez le colis \u00e0 notre adresse.<\/p>\n    <\/div>\n<\/div>\n\n<style>\n.postup-kroky {\n    display: flex;\n    flex-wrap: wrap;\n    justify-content: center;\n    gap: 20px;\n    padding: 20px 0;\n}\n.postup-kroky .krok {\n    background: #f4f4f6;\n    border-radius: 12px;\n    padding: 30px 20px;\n    text-align: center;\n    flex: 1 1 300px;\n    max-width: 350px;\n    box-sizing: border-box;\n    transition: transform 0.3s ease;\n}\n.postup-kroky .krok:hover {\n    transform: translateY(-5px);\n    box-shadow: 0 5px 15px rgba(0,0,0,0.05);\n}\n.postup-kroky h3 { \n    margin: 0 0 10px 0; \n    color: #111; \n    font-size: 1.25rem;\n}\n.postup-kroky p { \n    color: #555; \n    line-height: 1.6; \n    margin: 0;\n}\n<\/style>\n\n\n\n<div class=\"wp-block-buttons ext-animate--on is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fdd94e84 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/asceplus.store\/fr\/return-and-refund-policy\/\">Consultez notre politique de retour<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>How can we assist you today? 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